Returns & Exchanges

If something isn’t right — wrong size, wrong color, or just not what you pictured — you have 30 days from the day your order arrives to send it back. Starting a return or an exchange takes a couple of minutes, and we email you the return label.

Start here

Ready to return or exchange?

You’ll need your order number and the email address or zip code you used at checkout.

Returns Center

How it works

  1. Open the Returns Center and look up your order with your order number and the email or zip code you used at checkout.
  2. Choose the items you’re sending back and tell us why, then pick what you’d like instead — an exchange for a different size or color, store credit, or a refund to your original payment method.
  3. Print the return label we email you, drop the package off with the carrier, and we’ll take it from there.

Once your return reaches us and has been checked over, your refund goes back to your original form of payment — or onto your Tillak account, if you chose store credit. Depending on your bank, it can take a few business days to show up on your statement.

Add-on coverage

Check out with confidence

When you check out you’ll see Redo coverage in your cart — currently $2.48 per order. It’s switched on by default, and you can toggle it off any time before you pay.

  • Free returns & exchanges. Return or exchange your items for free. If you’re not completely satisfied, we’ve got you covered.
  • Package protection. Rest assured, if your package is lost, stolen, or damaged, we’ve got you covered.
  • Easy return portal. Skip all the back and forth, and submit your return in a few clicks.

Without coverage you can still return anything inside the 30-day window — the cost of the return label is simply deducted from your refund.

By purchasing Redo, you agree and have read the Privacy Policy and Terms and Conditions. Redo is subject to Merchant’s Return Policy.

What you can return

To be eligible for a return, your item needs to be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase — the Returns Center pulls it up automatically when you look up your order.

Changed your mind on something that’s still unused and in perfect condition? We’ll gladly take it back. We can’t accept returns on gear that has been used, with one exception: products with a manufacturer defect, which are covered by the warranty below.

Lifetime warranty

Tillak offers a lifetime warranty for manufacturer defects on all products. Defects include, but aren’t limited to, significant cosmetic flaws, leaks, rough welds, damaged seams, and any damage or flaw present before first use. Normal wear and tear — tears, punctures, cracks, holes, scratches, dents, dings and the other marks that come from a life spent outside — isn’t covered. If you think you have a defect, or you’re not sure, email support@tillak.com and we’ll take a look.

Returns FAQ

Still need a hand?

Email us at support@tillak.com and a real person will get back to you. For shipping, sizing, materials and everything else, head to Support & FAQ.