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If you can't find the information you are looking for below, drop us a line at [email protected].
How do I place an order?
All orders are placed through Amazon.com, this is the fastest and safest way to get our products. Follow the Amazon link in the product page you would like and get redirected to the Amazon page.
What is Your Warranty Policy?
We want you to be happy so we offer a limited lifetime warranty against manufacturer defects on all of our products. If you are at all dissatisfied with a Tillak product, please let us know at [email protected] and we will do our best to resolve your issues/concerns. If any of our products ever fail as a result of defects in materials or workmanship, we'll repair or replace them with a like item free of charge and cover the shipping cost to get it back to you.
Do you ship internationally?
We currently sell exclusively within the US but we plan to expand in the upcoming months, so be sure to subscribe to our newsletter in the footer below to be notified of when we conquer the world!
How does our Goods That Give Back™ Program work?
We give 25% of our total profits to nonprofit organizations that work toward environmental stewardship, outdoor recreation, and conservation-related efforts. Read more about it in our About page, and sign up for our newsletter to stay up to date with some of the organizations and efforts we plan to support this upcoming year.
Where are Tillak products made?
Our products are manufactured in China. As a Benefit Corporation, we ensure our manufacturing processes, along with every other component of our business, is kept to the highest of standards, including ethical and environmental practices.
Sitka Camp Chair
How do I assemble my Sitka Camp Chair?
The Sitka's leg and frame poles come already connected and organized by elastic cord - similar to a tent pole. Simply shake or slide the poles into the black plastic joints, and affix the four gusseted corners of the 420D ripstop nylon seat to the four points of the frame (without feet), and then you're ready to take a load off. Feel free to watch the Sitka Camp Chair product video to see the Sitka’s easy assembly process in action.
What is the weight capacity of the Sitka Camp Chair?
The Sitka Camp Chair will support up to 300 pounds of seated weight. Keep in mind that the Sitka Camp Chair’s ultralight frame is designed to support seated weight, so activities and uses aside from sitting that result in damage to the Sitka will not be covered under Tillak’s Limited Lifetime Warranty.
What are the dimensions of the Sitka Camp Chair?
A collapsed Sitka in its stuff sack is compact 14 inches by 5 inches. The height at the back of an assembled Sitka is 25.5 inches; the width is 21.5 inches; the distance from the front of the seat to the back of the seat (depth) is 22 inches. When sitting in a Sitka Camp Chair you are approximately 15 inches above the ground.
Does the Sitka Camp Chair come with a warranty?
We stand behind our gear, so all Tillak products are covered by a Limited Lifetime Warranty against manufacturer defects.
Olancha Merino Beanie
What size is the Olancha beanie?
The Olancha beanie has the inherent stretch characteristics of Merino wool, so it can accommodate a wide range of head sizes; specifically from around 17" to 26" in circumference (measured parallel to the ground, just above the ears).
How do I wash my Olancha beanie?
Merino wool has natural anti-microbial properties, and as such, will require much less washing than a cotton, acrylic, or fleece beanie. But when it does need washing, it can be washed by hand with mild detergent and air dried, or machine washed on low temperature, with mild detergent, on a delicate cycle, and air dried. Do not machine tumble dry your Olancha beanie. Do not use bleach, powder detergents, or fabric softeners to clean your Olancha beanie.
Is the length of the Olancha beanie adjustable?
Yes. The Olancha beanie is designed to be either worn as a cuffed beanie, or a slouchy beanie by simply rolling up or unrolling the bottom 2.5" of material. The woven logo is designed to compatible/right-side-up with both styles.
My Olancha beanie has become "stretched out", is there any way to fix it?
Yes. The Merino wool fibers will contract back to their original fit if the beanie is thoroughly wetted and air dried.
Kiwanda Dry Bag
Is the exterior zip pocket waterproof?
The exterior zip pocket on the Kiwanda Dry Bag is water resistant/splash-proof which is perfect for small personal items you’d like to access easily like keys, a compact wallet, or ID. But please keep in mind that this pocket is not entirely waterproof, so store your moisture sensitive items accordingly (in the main compartment).
How do I make sure the bag is properly sealed?
We recommend to roll the top of the bag at least three times before fastening it. Air should not be able to escape from the bag when properly sealed. If the closure is rolled with a pocket of air inside, the Kiwanda Dry Bag will float safely if dropped in or carried along the surface of the water but please keep in mind that if completely submerged, water pressure will drive moisture into the closure over time. In other words, the Kiwanda Dry Bag is designed for only very brief periods of complete submersion.
Watch the Kiwanda product video to see how to seal a Kiwanda Dry Bag properly.